Please note that our Terms and Conditions are subject to change at any time.

Arrival and Departure

Arrival is from 3.30pm.  The combination for the key safe will be notified to you closer to your holiday date. 

Departure is by 10.00am.  

Welcome Pack

A Luxury Welcome Park to include local produce with tea and coffee will be available in the kitchen upon your arrival. Items included are dependent upon cost and length of stay.

Food Deliveries

Supermarket internet shopping is available from Tesco, Asda, Sainsburys and Waitrose.  We can unpack and put away a delivery for you in the hours before you arrive.  Please contact us to arrange a time.

Information Folder

A folder which gives house information, instructions on equipment usage, and suggestions for the local area is located on the breakfast bar upon your arrival.

Leaflets and books on New Forest and other attractions, local walks, restaurants and pubs are stored in the dining room sideboard.

Linen and Towels

Please note that all bed linen, 2 x towels per person, cloakroom and a kitchen towel are provided. Linen and towels are changed weekly on a Friday, if you stay for a longer period. Travel cot linen is not provided. Tea towels and a set of oven gloves are provided for the kitchen.

Upon your departure we kindly request that guests to bag up bed linen (not including protectors), towels and bathroom mats into laundry bags which will be supplied to you. This will limit the level of contact that our cleaners and laundry staff will have with these items. Many thanks for your assistance with this request. If you wish to supply your own towels and bed linen, this can be discussed prior to your arrival.

Please note that only the beds which will be used will be made up in order to stop possible contamination of unused bedlinen.

Illness and Cancellation

We would suggest guests have adequate travel insurance.

Cleaning Policy

We know that first impressions count when guests arrive at our holiday cottage and our standards with regard to cleanliness are of the highest regard. A full clean of the property is carried out after the departure of guests and the house is fully aired. 

Appropriate cleaning solutions will be provided in the high level cupboard in the utility area. Please wipe down hard surfaces before departure. We would ask guests to leave the cottage in a tidy state.

For longer stays, a Friday clean is included.

Damage/Housekeeping Deposit

We have a damage/housekeeping deposit of £200 which is to be paid upon final payment.  This deposit will be repaid in full to you if the house is left in a tidy condition with no damage.

Guests are asked to leave the property clean & tidy and to ensure they take all their belongings with them. The high chair & cot bed must be left in a clean & hygienic condition. On changeover days a thorough clean & change of bed linen & towels takes place, but we rely upon the good will of our guests whose co-operation we greatly appreciate.

Any additional cleaning/work that is required for the cleaners/owners above the usual hours will be charged at £25 per hour and deducted from your deposit. We do not charge for small breakages such as glasses or plates but any damage to fixtures/fittings/furniture will be costed and detailed to you for payment. 

Smoking Policy

Please note that this is No Smoking/Vaping property.

Dogs

We would request that dogs are kept downstairs only and not allowed onto the furniture or beds. If your dogs do sit on the sofas, please bring your own throws in order to protect the furniture.  If you allow your dogs to sleep on the bed, please bring your own bed linen.

Upon your departure, if we ascertain that there has been any damage to carpets or furniture by dogs, we will invoice you accordingly for the damage if this is above the damage deposit.

With regard to the garden, please could you supervise your dog to ensure that any poo is picked up as soon as possible. If your dog does foul on the grass, please water down from the hose in the garden to limit the damage.

Occupancy

The cottage sleeps 6 people in 3 bedrooms. 2 x Kingsize Double. 2 x Twin. We have two travel cots available. We do not allow air beds, or over-occupancy of the property.

Car Park Pass

There are 2 x car parking pass which enables free use of town centre New Forest District Council car parks for up to 3 hours at a time.  Over 3 hours and top up tickets will be required. Please ensure that you return them to the holder in the hallway before you leave. If you take home a pass, please return as soon as possible. In the event that you do not return the pass, or it has been lost, you will be invoiced for a replacement pass at a cost of £45.

Electric Vehicle Charger

We have installed a pay-as-you-go smart charging point to provide a much needed convenience and service exclusively for our guests. 

Our charging point is powered by VoltShare and is compatible with all modern electric cars.

EV drivers looking to visit us now never need to worry about running out of charge or stopping over at in transit rapid charging points before arrival; no more range anxiety! We are excited to be part of the zero-emission revolution, promoting clean transport in the New Forest. 

As part of their commitment, VoltShare has also recaptured 2000-3000 kg of CO2 for charging point installed.

The charge point is for the exclusive use of our guests. The connection is tethered, type 2, with maximum power output of 7.2kW. 

Our charging rate is set as £0.52/kWh.  Unfortunately, we currently do not have access to cheaper, off-peak tariffs. Please also be aware we may vary this rate without notice, depending upon the price we pay for our electricity. 

As with all commercially operated charge sites, we are obliged to charge VAT for the service. However, unlike commercial operators, we’re not VAT registered and have no way of offsetting this cost. 

We have also added a small uplift, to cover the cost of our Voltshare service and to contribute to the capital investment we have made in installing the EV point.   

Heating

The combination boiler is located in the garage.  Hot water for all taps and showers is provided on demand from this boiler.  Should you experience a problem with the boiler please let us know.

Heating – the cottage has underfloor heating and room thermostats in every room except bathrooms.  The heating is off during the warm summer months, but during colder periods the boiler will be set on a timer between:

6.30am and 10.00am; and 4.30pm and 10.00pm. 

Please keep room thermostats at a maximum of 21 degrees.  The property is well insulated and will be warm.

If the weather becomes exceptionally cold, the boiler timings can be altered to suit but please discuss with the owner first.

The heating will be turned off during the warmer months- usually from June to early September - unless we have inclement temperatures. If you have any additional needs with regard to heating, please discuss with the owner prior to your arrival.

Electric Fire

We have an electric fire in the lounge for additional heating requirements.

Cancellation Policy

We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:

1. Greater than 8 weeks (56 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit.  However, if we are able to rebook the dates we would look to refund your deposit less an administrative fee of £60.

2. Less than 8 weeks but up to 4 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.

3. Less than 4 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.

In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates after the final payment has been made, we would arrange for any money to be re-paid to the customer less an administrative fee of £60.  If we are unable re-let the dates, the above conditions would apply.

We would strongly suggest that the customer takes out holiday insurance to cover the event of cancellation.

In the event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.

Your Obligations

Please note that your booking is not transferrable to any other party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.  Linen, towels and tea towels will be cleaned by us after your departure.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You cannot allow more people to stay in the Property than expressly authorised, nor can you, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Please note we have a no smoking and no vaping policy inside the property - within external areas is fine with appropriate receptacles.

Your Data and Your Privacy

In order to fulfil our contractual obligations to you (our guests or potential guests) we have to collect and keep secure certain information that identifies you, known as Personally Identifiable Information (PII).

Who are we, what we do

We are Liz and Richard Burton. We manage Inglewood Cottage providing holiday rental accommodation in New Milton, Hampshire at 14 Inglewood Drive, New Milton, Bh25 6TT. We are the data controller.

What we collect:

Personal information supplied by you by email, website or through the Bookalet system (Bookalet has it’s own privacy policy found at https://www.bookalet.co.uk/privacy.  This information may include name, address, email address and pets.

We do not collect any information which is financially sensitive. Card payments are taken through Stripe and First Direct who have their own privacy policies.

Why we collect it and how it is stored?

We collect the information for our booking contract with yourselves in order to answer any enquiry or communication from yourself.

We send occasional emails to inform you of our offers and updates. This is defined under GDPR under legitimate interest. You may inform us at any time to remove you from our subscription list.

Data is stored on a spreadsheet on a password protected system. Email are stored on a password protected system and on the secure server of the host for our domain and email server.

We are required to keep records for 6 years for accounting and tax purposes.  Any other data is kept for 12 months.

Access Statement

At Inglewood Cottage we recognise that equality, fair treatment, social inclusion and access is a basic right for all those with sensory, mental and physical disabilities.  We strive to ensure we deliver services that are accessible to all groups in the community. We are committed to eliminating discrimination by actively seeking to overcome difficulties in accessing our services.

To facilitate the above statement, Inglewood Cottage is suitable for people with limited mobility. There are 2 steps into the property at the front and one to the rear garden from the kitchen. There is a downstairs bedroom and ensuite bathroom - the shower does have one step in.  The décor in the property is aesthetically pleasing, being cream throughout the living areas and tiled walls in the kitchen/utility and bathrooms. The hallway. lounge and dining area are laminated wood with floor tiles in the kitchen and bathrooms, with the remainder of the house being carpeted. Underfloor heating in the winter allows for warmth.

The garden has a patio directly outside the utility room and lounge doors. There is a seating area on the patio. There is a raised patio area with 2 steps to a further seating area. The grass can be accessed via the main patio area.